Privacy Policy

This Privacy Policy explains how PT. Bresco Trade International, operating as Rezium Labs ("Rezium Labs", "we", "us", or "our"), collects, uses, discloses, and protects information when you visit reziumlabs.com, interact with our chat widget, submit a contact or onboarding form, or otherwise communicate with us.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number
• Business name, industry, and website details
• Messages you send us through our website chat widget, contact form, or email
• Any other information you choose to share when requesting a consultation, preview, or quote

We also automatically collect limited technical information (such as browser type, device type, and general location) through standard website analytics tools to help us understand how our site is used.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services, quotes, or previews you request
• Send you appointment confirmations, updates, and service-related communications
• Where you have given consent, send you marketing and promotional messages by email, SMS/text message, or phone call about our services, offers, and updates
• Improve our website, products, and customer experience
• Comply with legal obligations and enforce our agreements

3. SMS / Text Messaging Consent

If you provide your mobile number and opt in through our website chat widget or another form, you agree to receive text messages from Rezium Labs at the number provided. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted where necessary to operate our business and is not considered sharing for marketing purposes.

SMS marketing consent is collected separately from, and is not a condition of, any purchase. You can opt out of SMS messages at any time by replying STOP to any message you receive from us, or by contacting us at info@reziumlabs.com. Reply HELP for assistance.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g. CRM, hosting, email and SMS delivery platforms), bound by confidentiality obligations
• Professional advisors where necessary (legal, accounting, etc.)
• Authorities where required by law, regulation, or legal process

5. Data Retention & Security

We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

6. Your Choices

You may opt out of marketing emails at any time using the unsubscribe link in any email, and opt out of SMS/text messages by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us at info@reziumlabs.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

8. Contact Us

PT. Bresco Trade International (Rezium Labs)
Based in Bali, Indonesia
Email: info@reziumlabs.com